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General terms and conditions
PART I.
GENERAL TERMS AND CONDITIONS FOR CONSUMERS
Contact details of the seller:
STELLO s.r.o., with registered office at 1. maja 140/14, 900 84 Báhoň.
registered in the Commercial Register of the District Court of Bratislava I, Department: Sro, insert c.: 57907/B
ID number: 44725701
VAT number: SK2022803123
Phone: +421 915 399 662
Email: stello@stello.sk
Supervisory authority:
SOI Inspectorate for Bratislava region
Bajkalská 21/A, PO BOX no. 5, 820 07 Bratislava
Supervision Department
ba@soi.sk
tel. no. 02/58 27 21 72, 02/58 27 21 04
fax no. 02/58 27 21 70
https://www.soi.sk
Preamble
These general terms and conditions (hereinafter referred to as "Consumer terms and conditions") establish the rights and obligations of the Seller and the buyer - consumer (also as "buyer" or "customer"), resulting from the purchase contract, the subject of which is the purchase and sale of goods on the Internet the Seller's e-commerce site.
Article I.
General provisions
1.1. Buyer, in the sense of this PART I of the Terms and Conditions for Consumers, means the consumer.
1.2. The consumer is, in the sense of these Terms and Conditions for consumers pursuant to § 2 letter a) Act no. 250/2007 on consumer protection, a natural person who, when concluding and fulfilling a contract, does not act within the scope of his business activity, employment or profession.
1.3. For the conclusion of the purchase contract and the subsequent fulfillment of rights and obligations, the buyer as a consumer in accordance with applicable legislation provides the following personal data: name, surname, postal and billing address, mobile phone number, e-mail contact.
1.4. Business conditions for consumers are an integral part of the purchase contract. In the event that the Seller and the buyer enter into a written purchase contract in which they agree on conditions different from these Business Terms and Conditions for consumers, their contractual relationship will be interpreted in terms of the written purchase contract.
Article II.
Conclusion of the purchase contract
2.1. The purchase contract is concluded by the Seller's binding confirmation or acceptance of the buyer's proposal to conclude a purchase contract in the form of a completed and sent order with payment obligation on the Seller's website (hereinafter referred to as the "Order").
2.2. Binding acceptance of the proposal will be carried out by the Seller no later than within the deadline of 14 working days after sending the order to the buyer. The binding acceptance of the proposal will be carried out by means of an e-mail sent on the acceptance of the order to the buyer's e-mail address, which he entered when filling out the order. The seller accepts the order only after verifying the availability of the goods, valid prices and the delivery date of the goods requested by the buyer. The binding acceptance of the proposal sent by e-mail will be marked as "Order Confirmation".
2.3. The Seller's e-mail, sent to the buyer's e-mail address after sending his order, marked as "Notice of acceptance of order", "Acceptance of order", "Proposal to change the order" and so on. does not have the effects of binding acceptance of the proposal, i.e. conclusion of the purchase contract, but it is only informative or is a new proposal by the Seller about the possibility of applying a discount from the purchase price, providing goods of a different quality, a different form of delivery, etc. In the event that the Seller, before concluding the contract, i.e. before sending the binding acceptance of the proposal, it sends the buyer a proposal to change the order, the purchase contract in terms of this proposal can only be concluded if the buyer accepts the proposal changed in this way.
2.4. Binding acceptance of the proposal or the order contains information in particular about: the specification of the goods as the subject of the purchase contract, the price of the goods and/or other services, the delivery time of the goods, the place where the goods are to be delivered, the price, conditions, method and date of delivery of the goods, etc.
Article III.
Rights and obligations of the seller
3.1. In particular, the seller is obliged to:
i. after concluding the contract, i.e. after the binding acceptance of the order, deliver the goods to the buyer in the agreed quantity, quality and date and pack them or equip them for transport in a manner necessary for their preservation and protection,
ii. to ensure that the goods in question comply with the applicable legal regulations of the Slovak Republic,
iii. deliver to the buyer (in electronic or physical form) all documents necessary for taking over and using the goods and other documents prescribed by valid legal regulations (instructions in the Slovak language, tax document).
3.2. The seller has the right to proper and timely payment of the purchase price by the buyer for the ordered goods.
3.3. When picking up the goods in person, the Seller has the right to verify the identity of the buyer or the person authorized to pick up the goods, or by submitting a confirmation email about the acceptance of the order for the purpose of its identification, i.e. whether the goods are actually handed over to the person who concluded the purchase contract at a distance.
Article IV.
Rights and obligations of the buyer
4.1. In particular, the buyer is obliged to:
i. to pay the Seller the agreed purchase price, including the costs of delivering the goods,
ii. take over the ordered or paid goods,
iii. to confirm receipt of the goods with his signature or the signature of a person authorized by him.
4.2. The buyer has the right to deliver the goods in the quantity, quality, date and place agreed by the contracting parties in the binding acceptance of the order.
Article V.
Delivery and payment terms
5.1. The seller offers goods according to the displayed samples, catalogs, type sheets and sample books, located on the website of the seller's electronic store.
5.2. The seller undertakes to deliver the goods, which are the subject of the concluded contract, within the period of 30 working days through the carrier. In case of unforeseen circumstances (force majeure), the delivery time may be extended. The Seller is obliged to inform the buyer about this without delay by e-mail or via SMS.
5.3. The buyer is obliged to take over the goods at the place specified in the buyer's order, unless the parties agree otherwise. In the event that the buyer does not take over the goods without prior written withdrawal from the contract 5 working days after the expiration of the period specified in the concluded purchase contract, the Seller is entitled to claim compensation for the damage incurred in the amount of the actual costs of the attempted unsuccessful delivery of the order, in accordance with § 420 of the Civil Code. After the expiration 5 working days from the day when the buyer was obliged to take over the goods, the Seller is entitled to withdraw from the purchase contract and sell the goods to a third party. In the event that the customer does not take delivery of the goods at the first delivery, despite having been demonstrably informed in advance about the place and time, and requests re-delivery of the goods, he is obliged to pay, in addition to the costs of the goods and postage, the costs of re-delivery of the goods by payment by bank transfer in advance .
5.4. In the event that the Seller arranges for the transportation of the goods to the buyer to the place specified by the buyer in the purchase contract, and the buyer was demonstrably informed in advance of the place and time, the buyer is obliged to take over the goods personally or to ensure that the goods are taken over by a person whom he authorizes in case of his absence to take over of the goods specified in the purchase contract and sign the record of delivery and handover of the goods. The third party authorized to take over the goods specified in the purchase contract is obliged to submit a written authorization to the Seller or the transporter. The goods are considered to have been received in accordance with point 10.2. of these Terms and Conditions for consumers.
5.5. The buyer is entitled, in the presence of the carrier, to check the goods and their packaging immediately upon delivery. If the buyer discovers that the goods or the packaging of the goods is mechanically damaged, he is entitled to notify the carrier of this fact. In the event of damage to the goods or its packaging upon receipt by the buyer, the buyer is entitled to make a record of the extent and nature of the damage to the goods (damage record), the correctness of which will be confirmed by the carrier, immediately upon receipt of the goods. On the basis of the record thus prepared and delivered to the Seller, the Seller, after concluding the damage event with the carrier, can provide a discount on the goods, repair the damage and, in case of irreparable defects in the goods, deliver new goods to the buyer, or proceed in another legal way.
5.6. The Buyer is entitled in case of non-delivery of the goods by the Seller within the period specified in 5.2. Business conditions for consumers to withdraw from the purchase contract and the Seller is obliged to return the already paid purchase price to the buyer.
5.7. The buyer can pay the purchase price in the manner selected in the order from the following options: Payment by transfer or deposit to the Seller's account.
5.8. If the buyer does not accept the goods according to point 5.3. of these Business Terms and Conditions for consumers, the Seller is entitled to demand a storage fee from the buyer in the amount EUR 20 for one day of storage, unless otherwise agreed. This does not affect the right of the Seller to demand compensation from the buyer for damage caused to him by the delay in taking over the goods according to point 5.3. of these Terms and Conditions for consumers.
Article VI.
Purchase price
6.1. The Buyer is obliged to pay the Seller the purchase price of the goods agreed in the purchase contract, including the costs of delivery of the goods (hereinafter referred to as the "purchase price") in the form of a cashless transfer or by deposit to the Seller's account, specified in the binding acceptance of the order.
6.2. If the buyer pays the seller the purchase price by non-cash transfer or deposit to the seller's account, the date of payment is considered the day when the entire purchase price was credited to the seller's account.
6.3. The buyer is obliged to pay the purchase price for the ordered goods within the period according to the concluded purchase contract, but at the latest upon delivery of the goods.
6.4. If the buyer pays the seller the purchase price for the goods ordered in accordance with the concluded purchase contract, the buyer can withdraw from the purchase contract and demand the return of the purchase price only in accordance with the applicable legal regulations of the Slovak Republic.
Article VII.
Acquisition of ownership and passing of the risk of damage to the goods
7.1. Ownership of the ordered goods passes to the buyer upon receipt at the place of delivery specified in the buyer's order.
7.2. The risk of damage to the goods, which are the subject of the concluded purchase contract, passes to the buyer at the time when he takes over the goods from the Seller or by a person authorized by him.
Article VIII.
Complaints procedure (responsibility for errors, warranty, complaints)
8.1. The Seller is responsible for product defects, and the Buyer is obliged to file a claim with the Seller without delay in accordance with this complaint procedure.
8.2. These Terms and Conditions for Consumers apply to handling complaints.
8.3. This complaint procedure applies to goods that are the subject of a contract concluded via e-commerce on the Seller's e-commerce website.
8.4. During the warranty period, the buyer has the right to have the defect removed free of charge after presenting the goods, including accessories, documentation and instructions together with the warranty letter or proof of purchase.
8.5. Complaints are processed by the Seller on working days in person, by phone or in writing. If the goods show defects, the customer has the right to file a claim at any of the Seller's establishments in accordance with clause § 18 par. 2 of Act no. 250/2007 Coll. on consumer protection and on the amendment of Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended (hereinafter referred to as "the Act") by delivering the goods to the Seller's premises at the address STELLO s.r.o., 1. mája 14, 90084 Báhoň, together with a copy of the valid proof of purchase, and filling in the claim form and delivering him to the Seller. The form of the form will be determined by the Seller and will be posted on its website. The complaint form is an Annex to the terms and conditions (model complaint form). The buyer is obliged to indicate exactly the type and extent of defects in the goods in the form. The complaint procedure for goods that can objectively be delivered to the Seller begins on the day when all the following conditions are met:
i. delivery of a completed claim form,
ii. delivery of the claimed goods,
iii. delivery of proof of purchase.
If the buyer delivers the shipment by mail, the Seller recommends insuring the shipment with the goods. The Seller does not accept the goods sent on cash on delivery. The seller recommends packing the goods appropriately so that they are not damaged during transport. The beginning of the complaint procedure is also the day of application of the complaint.
8.6. The buyer can make a complaint at any of the Seller's establishments, where receiving a complaint is possible with regard to the goods sold, or at a designated person. The specified person can handle the complaint only by handing over the repaired product, otherwise he will forward the complaint to the Seller for processing. An employee authorized to deal with complaints must be present at the establishment and at the designated person during the operating hours.
8.7. The seller or a designated person issues a confirmation of the application of the goods complaint to the buyer in the form of an e-mail message or in another written form, in which he is obliged to accurately indicate the defects of the goods. The seller is obliged to inform the buyer about his rights, which arise from section § 622 and para. § 623 of the Civil Code. If the claim is made via remote communication, the Seller is obliged to deliver the confirmation of the claim to the buyer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with a document on the completion of the claim; confirmation of the application of the claim does not need to be delivered if the buyer has the opportunity to demonstrate the application of the claim in another way.
8.8. On the basis of the buyer's decision, which of its rights in accordance with section § 622 and para. § 623 of the Civil Code applies, the Seller or a designated person is obliged to determine the method of handling the claim according to section § 2 letter m) of the Act (by handing over the repaired goods, exchanging the goods, returning the purchase price of the goods, paying an appropriate discount on the price of the goods, a written invitation to take over the performance or its justified rejection) immediately, in more complex cases no later than 3 working days from the date of application of the claim, in justified cases, especially if a complex technical evaluation of the condition of the goods is required, no later than 30 days from the date of application of the claim. After determining the method of processing the claim, the claim is processed immediately, in justified cases, the claim can be processed later; however, processing of the claim may not take longer than 30 days from the date of application of the claim. After the expiration of the deadline for processing the complaint, the buyer has the right to withdraw from the contract or has the right to exchange the goods for new goods. The Seller informs the buyer about the end of the complaint procedure and the result of the complaint in a form agreed between both parties (e.g. email message or registered letter) and at the same time the complaint protocol will be delivered to the buyer together with the goods. If the buyer made a complaint about the goods within the first 12 months from the conclusion of the purchase contract, the Seller can handle the complaint by rejecting it only on the basis of a professional assessment (hereinafter referred to as "professional assessment of the goods"). Regardless of the result of the expert assessment, the Seller cannot require the buyer to pay the costs of the expert assessment of the goods or other costs related to the expert assessment of the goods. The seller is obliged to provide the buyer with a copy of the expert assessment justifying the rejection of the claim no later than 14 days from the day the claim was processed.
8.9. If the buyer made a complaint about the goods after 12 months from the conclusion of the purchase contract and the Seller rejected it, the person who dealt with the complaint is obliged to indicate in the complaint handling document to whom the buyer can send the goods for expert assessment. If the buyer sends the goods for expert assessment to the specified person specified in the claim document, the costs of the expert assessment of the goods, as well as all other related costs, are borne by the Seller, regardless of the result of the expert assessment. If the buyer proves the Seller's responsibility for the claimed defect in the goods through a professional assessment, he can apply the claim again; the warranty period does not expire during the expert assessment of the goods. The seller is obliged to reimburse the buyer within 14 days from the date of the renewed claim all the costs incurred for the expert assessment of the goods, as well as all related costs incurred for the purpose. A renewed claim cannot be rejected.
8.10. Buyers are not entitled to use the Seller's warranty in particular:
1. by not presenting proof of payment, delivery note or warranty note and goods accessories,
2. upon expiry of the goods' warranty period,
3. mechanical damage to the goods caused by the buyer,
4. using the goods in conditions contrary to the instructions for use of the goods,
5. by unprofessional handling, service or neglect of the care of the goods,
6. unprofessional interference with the goods by an unauthorized person,
7. normal wear and tear of the goods (or part thereof) caused by the use of the goods.
8.11. The seller is obliged to handle the complaint and end the complaint procedure in one of the following ways:
1. by handing over repaired goods,
2. by exchanging goods,
3. by returning the purchase price of the goods,
4. by paying a reasonable discount on the price of the goods,
5. by a written invitation to take over the performance specified by the Seller,
6. justified rejection of the goods claim.
8.12. The seller is obliged to issue a confirmation to the buyer when making a claim. If the claim is made via means of remote communication, the Seller is obliged to deliver the confirmation of the claim to the buyer immediately. If it is not possible to deliver the confirmation immediately, it must be delivered without unnecessary delay, but at the latest together with the document on the processing of the claim. Confirmation of the application of the claim does not need to be delivered if the buyer has the opportunity to demonstrate the application of the claim in another way. The seller is obliged to issue a written document about the handling of the claim no later than 30 days from the date of application of the claim.
8.13. The warranty period is 24 months (unless a different warranty period is specified for specific cases) and begins to run from the day the goods are received by the buyer.
8.14. The warranty period is extended by the period during which the buyer could not use the goods due to the warranty repair of the goods.
8.15. In the case of exchanging the goods for a new one, the warranty period starts again from the receipt of the new goods, but only for the new goods. In such a case, the buyer will receive a document on which the exchanged goods will be listed.
8.16. Warranty repairs, if a warranty claim has arisen, are free of charge.
8.17. If it is a defect that can be removed, the buyer has the right to have it removed free of charge, on time and properly. The seller is obliged to remove the defect without undue delay.
8.18. Instead of removing the defect, the buyer can request the replacement of the goods, or if the defect concerns only a part of the goods, the replacement of the part. The seller can handle the claim in this way only if it does not incur disproportionate costs in relation to the price of the goods or the seriousness of the defect.
8.19. The seller can always replace the defective item with a faultless one instead of removing the defect, if this does not cause serious difficulties for the buyer.
8.20. If it is a defect in the goods that cannot be removed and which prevents the goods from being properly used as goods without defects, the buyer has the right to exchange the goods or withdraw from the contract. The same right belongs to the buyer if the defects can be removed, but if the buyer cannot properly use the item due to the reappearance of the defect after repair or due to a larger number of defects.
8.21. If there are other non-removable defects, the buyer has the right to a reasonable discount from the price of the goods.
8.22. Complaint handling applies only to errors and defects described by the buyer in the complaint form.
8.23. If the Seller settles the complaint with a justified rejection of the complaint, and the buyer believes that the defect in the goods still exists and has not been eliminated, the buyer can exercise his right to eliminate the defect in the goods through the court.
8.24. It is not possible to exchange the goods for another one if the size, shape, type, etc. do not suit the buyer.
Article IX.
Protection of personal data
9.1. The seller has adopted appropriate technical, organizational and personnel measures corresponding to the way of processing personal data, taking into account in particular the applicable technical means, the confidentiality and importance of the processed personal data, as well as the scope of possible risks that are capable of disrupting the security or functionality of its information systems in accordance with the law no. 18/2018 Coll. on the protection of personal data and GDPR regulations according to these processing rules.
Article X.
Withdrawal from the purchase contract
10.1. The buyer has the right to withdraw from the concluded purchase contract within 14 days without giving a reason under the conditions regulated by Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the Seller's premises and on the amendment of certain laws (hereinafter referred to as the "Act on Consumer Protection in the Sale of Goods"). Within this period, the buyer has the right to unpack and test the goods in a similar way as is usual when buying in a classic "brick and mortar" store. The use of the goods and their subsequent return to the Seller cannot be considered as a test. The buyer can withdraw from the contract, the subject of which is the delivery of the goods , even before the start of the withdrawal period.
10.2. The period for withdrawing from the contract expires after 14 days from the day of receipt of the goods. The goods are considered received:
- when the buyer or a third party designated by him takes over the goods; or
- when the buyer or a third party designated by him takes over the goods that were delivered last (if the goods ordered by the buyer in one order are delivered separately); or
- when the buyer or a third party designated by him takes over the last part or piece (if goods consisting of several parts or pieces are delivered); or
- when the buyer or a third party designated by him takes over the first delivered goods (if the goods are delivered repeatedly during the defined period).
10.3. The buyer can apply for withdrawal from the contract with the Seller in written form by means of a correctly filled and signed form for withdrawal from the contract
- sent by post to the Seller's address or
- demonstrably handed over to the Seller.
Form for withdrawing from the contract (A sample form for withdrawing from the contract is attached to the terms and conditions); after concluding the contract, the Seller will send a sample form for withdrawing from the contract to the buyer to his e-mail address.
10.4. The withdrawal period is preserved if the buyer sends or hands over to the Seller a correctly completed and signed sample form on exercising the right to withdraw from the contract before the withdrawal period expires. The correctly completed and signed sample form on the exercise of the right to withdraw from the contract must contain the information required in it, at least:
- exact specification of goods,
- order date,
- name and surname of the consumer/consumers,
- address of the consumer/consumers,
- signature of the consumer/consumers.
10.5. After withdrawing from the contract, the Seller will return to the buyer all payments made to him in connection with the conclusion of the contract, especially the purchase price, including the costs of delivering the goods to the buyer. The Seller is not obliged to refund the additional costs if the buyer has chosen a different type of delivery than the cheapest common delivery method offered by the Seller. Payments will be returned to the buyer without undue delay, no later than 14 days from the day when the completed sample form for withdrawing from the contract is delivered to the Seller. Their payment will be made in the same way that the buyer used for his payment, if he did not expressly agree to another payment method, without charging any additional fees. Payment for the purchased goods will be paid to the buyer only after the returned goods have been delivered back to the Seller's address.
10.6. The buyer is obliged to send the goods together with accessories such as instructions, warranty card or proof of payment back to the Seller's address, or physically deliver them to the Seller's address no later than 14 days from the date of handing over the correctly completed and signed sample form for withdrawal from the contract by post or in person handed over to the Seller. The period is considered to be preserved if the buyer sends the goods back before the 14-day period has expired. If the buyer sends the goods by post, the Seller recommends insuring the goods. The goods must be properly packed so that they are not damaged during transport. Cash on delivery shipments are not accepted by the Seller.
10.7. The direct costs of returning the goods are borne by the buyer.
10.8. The buyer is responsible for any reduction in the value of the goods as a result of handling them in a way other than what is necessary to determine the nature, properties and functionality of the goods. If the buyer withdraws from the contract and delivers goods to the seller that are used and damaged or incomplete, the seller has a claim against the buyer for damages in the amount of the value of repairing the goods and returning the goods to their original condition or The seller has the right to demand compensation from the buyer. If the buyer does not voluntarily pay the compensation for the damage, the Seller is entitled to file a lawsuit against the buyer for compensation of the resulting damage to the competent court.
10.9. If the buyer withdraws from the contract, any additional contract related to the contract from which the buyer withdrew is also canceled from the beginning.
10.10. If the buyer fails to fulfill any of his obligations listed in this Article X, the withdrawal from the purchase contract is not valid and effective and the Seller is not obliged to return all demonstrably paid payments to the buyer; In this case, the seller is entitled to reimbursement of the costs associated with sending the goods back to the buyer.
10.11. The buyer bears the burden of proof for exercising the right to withdraw from the contract.
10.12. The buyer cannot withdraw from the contract of which it is the subject
- sale of goods, the price of which depends on price movements on the financial market, which the Seller cannot influence and which may occur during the withdrawal period,
- sale of goods made according to the special requirements of the consumer, goods made to measure or goods intended specifically for one consumer,
- sale of goods that are subject to rapid deterioration or deterioration,
- sale of goods enclosed in protective packaging, which are not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery,
- sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
- the sale of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, while their delivery can be carried out no earlier than 30 days later, and their price depends on the movement of prices on the market, which the Seller cannot influence,
- performing urgent repairs or maintenance that the consumer has expressly requested from the Seller; this does not apply to service contracts and contracts, the subject of which is the sale of goods other than spare parts necessary for repair or maintenance, if they were concluded during the Seller's visit to the consumer and the consumer did not order these services or goods in advance,
- sale of sound recordings, video recordings, audio-visual recordings or computer software sold in protective packaging, if the consumer has unpacked this packaging,
- sale of periodicals, with the exception of sales based on a subscription agreement and sale of books not supplied in protective packaging,
- provision of accommodation services for a purpose other than housing, transport of goods, car rental, provision of catering services or provision of services related to leisure activities and according to which the Seller undertakes to provide these services at the agreed time or within the agreed deadline,
- the provision of electronic content other than on a physical medium, if its provision began with the express consent of the consumer and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract.
10.13. The seller is entitled to withdraw from the purchase contract in case of impossibility of performance of the purchase contract according to § 575 et seq. of the Civil Code. The impossibility of performance can be assessed in cases such as sell-out of the manufacturer's stock, unavailability of the manufacturer's goods, or if the manufacturer, importer or supplier of the goods agreed in the purchase contract has stopped production or made such serious changes that made it impossible to fulfill the Seller's obligations arising from the purchase contract or for reasons of force majeure, or if even when all efforts that can be fairly demanded from the Seller is not able to deliver the goods to the buyer within the time period or at the price determined by these Terms and Conditions for Consumers. The seller is obliged to inform the buyer about this fact and to return to him the already paid price for the goods agreed in the purchase contract within 14 days from the notification of withdrawal from the contract, in the manner in which the buyer paid the price, unless the contracting parties agree otherwise. The seller is entitled to withdraw from the purchase contract even if the buyer has not taken over the goods by 5 working days from the day when the buyer was obliged to take over the goods.
Article XI.
Alternative dispute resolution
11.1. The buyer - consumer has the right to contact the Seller with a request for redress if he was not satisfied with the way in which the Seller handled his complaint or if he believes that the Seller violated his rights. The consumer has the right to submit a proposal to start an alternative dispute resolution (hereinafter referred to as the "proposal") to the subject of alternative dispute resolution, if the Seller responded negatively to the request for correction according to the previous sentence or did not respond to it within 30 days from the day it was sent. Subjects of alternative dispute resolution are authorities and authorized legal entities pursuant to § 3 of Act no. 391/2015 Coll. on alternative resolution of consumer disputes, e.g. The Slovak Trade Inspection, while the buyer - consumer is entitled to choose the entity of alternative resolution of consumer disputes to whom to turn.
11.2. When submitting a proposal, the buyer - consumer proceeds in accordance with § 12 of Act no. 391/2015 Coll. on alternative resolution of consumer disputes. An alternative dispute resolution can be used to settle a dispute between the buyer - consumer and the Seller, resulting from the consumer contract or related to the consumer contract. The value of the dispute, which is settled by alternative dispute resolution, must exceed the amount of EUR 20. The subject of alternative dispute resolution may demand from the buyer - consumer a fee for initiating an alternative dispute resolution; this fee may not exceed five euros including value added tax. The subject of alternative dispute resolution may request the payment of the fee at the same time as the notification of the initiation of alternative dispute resolution is sent.
11.3. The buyer - consumer is entitled to use the online dispute resolution platform (hereinafter referred to as "RSO") to resolve their disputes in the language of their choice. The buyer - consumer can use the RSO platform for an alternative resolution of their dispute, which is available on the website:https://ec.europa.eu/consumers/odr/
When submitting a submission to the RSO platform, the buyer - consumer fills out an electronic complaint form. The information it submits must be sufficient to determine the relevant online alternative dispute resolution entity. The buyer - consumer can attach documents to support his complaint.
Article XII.
Final Provisions
12.1. If the purchase contract is concluded in written form, any change to it must be in written form.
12.2. Communication between the contracting parties will take place mainly in the form of e-mail messages, or by mail.
12.3. Contractual relations not regulated by these Terms and Conditions for consumers are governed by the relevant provisions of the Civil Code, Act no. 250/2007 Coll. on consumer protection, Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on amendments to certain laws, Act no. 22/2004 Coll. on electronic commerce and other legal regulations governing the relationship between the seller and the consumer.
12.4. If the buyer gives demonstrable consent to these Terms and Conditions for Consumers and sends a binding order, the concluded purchase contract is governed by these Terms and Conditions for Consumers, unless the parties have agreed otherwise.
PART II.
GENERAL TERMS AND CONDITIONS FOR NON-CONSUMERS
Seller:
STELLO s.r.o., with registered office at 1. maja 140/14, 900 84 Báhoň.
registered in the Commercial Register of the District Court of Bratislava I, Department: Sro, insert c.: 57907/B
ID number: 44725701
VAT number: SK2022803123
Phone: +421 915 399 662
Email: stello@stello.sk
(hereinafter referred to as "Seller")
Preamble
These general terms and conditions (hereinafter also referred to as "Business terms and conditions for entrepreneurs") establish the rights and obligations of the Seller and the buyer, who is a person who is not a consumer (also known as the "entrepreneur buyer"), arising from the purchase contract, the subject of which is the purchase and sale of goods on the Seller's e-commerce website.
Article I.
General provisions
1.1. In the sense of this part of the Business Terms and Conditions for entrepreneurs, a buyer entrepreneur is any person who is not a consumer. A buyer entrepreneur is mainly a person registered in the commercial register; a person who does business on the basis of a trade license; a person who does business on the basis of a different than a trade license according to special regulations; a natural person who carries out agricultural production and is registered in accordance with a special regulation.
1.2. When placing an order, the purchasing entrepreneur shall specify in particular his business name, registered office (place of business), ID number, IČDPH, invoicing data, telephone number, e-mail contact of the person acting on behalf of the entrepreneur.
1.3. The buyer entrepreneur acknowledges and is aware that the terms of withdrawal from the contract, guarantees and the complaint procedure itself are regulated in these Business Terms and Conditions for entrepreneurs, etc. are different than in the Business Terms and Conditions for consumers.
1.4. Business conditions for entrepreneurs are an integral part of the purchase contract. In the event that the Seller and the buyer, an entrepreneur, enter into a written purchase contract in which they agree on conditions different from these Business Terms and Conditions for entrepreneurs, their contractual relationship will be interpreted in terms of the written purchase contract.
Article II.
Conclusion of the purchase contract
2.1. The purchase contract is concluded with a binding confirmation or by accepting the proposal to conclude a purchase contract of the buyer by the Seller in the form of a completed and sent order with the obligation of payment on the Seller's website (hereinafter referred to as the "Order").
2.2. Binding acceptance of the proposal will be carried out by the Seller no later than within the deadline of 14 working days after sending the order to the buyer. The binding acceptance of the proposal will be carried out by means of an e-mail sent on the acceptance of the order to the buyer's e-mail address, which he entered when filling out the order. The seller accepts the order only after verifying the availability of the goods, valid prices and the delivery date of the goods requested by the buyer. The binding acceptance of the proposal sent by e-mail will be marked as "Order Confirmation".
2.3. The Seller's e-mail, sent to the buyer's e-mail address after sending his order, marked as "Notice of acceptance of order", "Acceptance of order", "Proposal to change the order" and so on. does not have the effects of binding acceptance of the proposal, i.e. conclusion of the purchase contract, but it is only informative or is a new proposal by the Seller about the possibility of applying a discount from the purchase price, providing goods of a different quality, a different form of delivery, etc. In the event that the Seller, before concluding the contract, i.e. before sending the binding acceptance of the proposal, it sends the buyer a proposal to change the order, the purchase contract in terms of this proposal can only be concluded if the buyer accepts the proposal changed in this way.
2.4. Binding acceptance of the proposal or the order contains information in particular about: the specification of the goods as the subject of the purchase contract, the price of the goods and/or other services, the delivery time of the goods, the place where the goods are to be delivered, the price, conditions, method and date of delivery of the goods, etc.
2.5. The sale of promotional goods on the Seller's website is governed by the binding conditions of the relevant promotion in addition to these Business Terms and Conditions for Entrepreneurs. In the event that the buyer, an entrepreneur, sends an order for goods in violation of the conditions of the relevant promotion, the Seller is entitled not to accept the buyer's order or to cancel. The buyer entrepreneur will be informed about the cancellation of the order by e-mail, and in case of payment of the purchase price or part of it, the funds will be returned to him within 14 days to the account specified by him, unless otherwise agreed with the Seller.
2.6. The Buyer has the right to cancel a binding order sent without giving any reason at any time before its binding confirmation by the Seller, after the binding confirmation of the order, this is possible only in case of agreement with the Seller. In case of cancellation of the confirmed order by the Seller or if the buyer entrepreneur does not pick up the ordered goods, which are the subject of the concluded purchase contract, the buyer entrepreneur is obliged to pay the Seller a contractual penalty in the amount of 1000,- Eur. This does not affect the Seller's right to claim responsibility from the buyer entrepreneur for damage caused to the Seller by the buyer entrepreneur's actions.
Article III.
Rights and obligations of the seller
3.1. In particular, the seller is obliged to:
i. after concluding the contract, i.e. after the binding acceptance of the order, deliver the goods to the buyer entrepreneur in the agreed quantity, quality and date and pack them or equip them for transport in a manner necessary for their preservation and protection,
ii. to ensure that the goods in question comply with the applicable legal regulations of the Slovak Republic,
iii. deliver to the buyer entrepreneur (in electronic or physical form) all documents necessary for taking over and using the goods and other documents prescribed by valid legal regulations (instructions in the Slovak language, tax document).
3.2. The seller has the right to proper and timely payment of the purchase price by the buyer entrepreneur for the ordered goods.
3.3. When picking up the goods in person, the Seller has the right to verify the identity of the buyer, the entrepreneur or the person authorized to pick up the goods, or by submitting a confirmation email about the acceptance of the order for the purpose of its identification, i.e. whether the goods are actually handed over to the person who concluded the purchase contract.
Article IV.
Rights and obligations of the buyer
4.1. The buyer entrepreneur is obliged in particular to:
i. to pay the Seller the agreed purchase price, including the costs of delivering the goods,
ii. take over the ordered or paid goods,
iii. to confirm receipt of the goods with his signature or the signature of a person authorized by him.
4.2. The purchasing entrepreneur has the right to deliver the goods in the quantity, quality, date and place agreed by the contracting parties in the binding acceptance of the order.
Article V.
Delivery and payment terms
5.1. The Seller offers goods according to the displayed samples, catalogs, type sheets and sample books, located on the Seller's e-commerce website.
5.2. The seller undertakes to deliver the goods, which are the subject of the concluded contract, within the period of 30 working days through the carrier. In case of unforeseen circumstances (force majeure), the delivery time may be extended. The Seller is obliged to inform the buyer about this without delay by e-mail or via SMS.
5.3. The purchasing entrepreneur is obliged to take over the goods at the place specified in the purchasing entrepreneur's order, unless the contracting parties agree otherwise. In the event that the buyer, an entrepreneur, without prior written withdrawal from the contract, does not take over the goods until 5 working days after the expiration of the period specified in the concluded purchase contract, the buyer entrepreneur is obliged to pay the Seller a contractual fine in the amount of 1000,- Eur. This does not affect the Seller's right to claim responsibility from the buyer entrepreneur for damage caused to the Seller by the buyer entrepreneur's actions. After the expiration 5 working days from the date on which the buyer, an entrepreneur, was obliged to take over the goods, the Seller is entitled to withdraw from the purchase contract and sell the goods to a third party.
5.4. In the event that the Seller arranges for the transportation of the goods to the buyer entrepreneur to the place specified in the purchase contract by the buyer entrepreneur, and the buyer entrepreneur was demonstrably informed in advance about the place and time, the buyer entrepreneur is obliged to take over the goods personally or to ensure that the goods are taken over by a person authorized by him in case in his absence to take over the goods specified in the purchase contract and sign the record of delivery and handover of the goods. The third party authorized to take over the goods specified in the purchase contract is obliged to submit a written authorization to the Seller or the transporter. The goods are considered received:
- when the buyer, an entrepreneur or a third party designated by him, takes over the goods; or
- when the buyer, an entrepreneur or a third party designated by him, takes over the goods that were delivered last (if the goods ordered by the buyer in one order are delivered separately); or
- when the buyer entrepreneur or a third party designated by him takes over the last part or piece (if goods consisting of several parts or pieces are delivered).
5.5. The buyer entrepreneur is obliged, in the presence of the transporter, to check the goods and their packaging immediately upon delivery. In the event that the buyer entrepreneur discovers that the goods or the packaging of the goods is mechanically damaged, he is obliged to notify the transporter of this fact. In the event of damage to the goods or its packaging upon receipt by the buyer, the entrepreneur is obliged to make a record of the extent and nature of the damage to the goods (damage record), the correctness of which will be confirmed by the carrier, immediately upon receipt of the goods.
5.6. The buyer entrepreneur is entitled in case of non-delivery of the goods by the Seller within the period specified in 5.2. Business conditions and after providing a reasonable period for re-delivery of the goods, withdraw from the purchase contract and the Seller is obliged to return the already paid purchase price to the buyer entrepreneur.
5.7. The buyer can pay the purchase price in the manner selected in the order from the following options: Payment by transfer or deposit to the Seller's account.
5.8. If the buyer entrepreneur does not accept the goods according to point 5.3. of these Business Terms and Conditions, the Seller is entitled to demand a storage fee in the amount from the buyer entrepreneur 50,- EUR for one day of storage, unless the contracting parties agree otherwise. This does not affect the right of the Seller to demand from the buyer entrepreneur compensation for damage caused to him by the delay in taking over the goods according to point 5.3. of these Terms and Conditions.
5.9. The buyer entrepreneur acknowledges and agrees that the weight, dimensions and other data about the goods contained in the Seller's catalogs, prospectuses and other documents given by the manufacturer may differ from reality by ± 3% of the stated value.
5.10. The seller is not responsible to the buyer entrepreneur for late delivery of the goods caused by the courier service (or giving the wrong address of the buyer entrepreneur), for possible non-delivery of the goods (the supplier's fault), for damage to the shipment caused by the courier service or by post (in this case, it is necessary to apply the complaint directly to the courier employee services or at the post office).
Article VI.
Purchase price
6.1. The buyer entrepreneur is obliged to pay the Seller the purchase price of the goods agreed in the purchase contract, including the costs of delivery of the goods (hereinafter referred to as the "purchase price") in the form of a cashless transfer or by deposit to the Seller's account, specified in the binding acceptance of the order.
6.2. If the buyer entrepreneur pays the purchase price to the Seller by non-cash transfer or deposit to the Seller's account, the date of payment is considered the day when the entire purchase price was credited to the Seller's account.
6.3. The purchasing entrepreneur is obliged to pay the purchase price for the ordered goods within the period according to the concluded purchase contract, but at the latest upon delivery of the goods.
6.4. Fees and costs associated with the assembly and moving of the goods are not included in the purchase price of the goods and the Seller is not obliged to provide these services to the buyer.
6.5. Promotional prices are valid while supplies last, unless otherwise stated for a specific product.
Article VII.
Acquisition of ownership and passing of the risk of damage to the goods
7.1. Ownership of the ordered goods passes to the buyer entrepreneur upon full payment of the purchase price.
7.2. The risk of damage to the goods, which are the subject of the concluded purchase contract, passes to the buyer entrepreneur upon full payment of the purchase price of the ordered goods.
Article VIII.
Complaints procedure (responsibility for defects, warranty, complaints)
8.1. The seller is responsible for errors or defects (hereinafter also referred to as "defects") of the goods. The purchasing entrepreneur is obliged to submit a claim immediately at an authorized service center. Their list will be provided by the Seller.
8.2. The following Business Terms and Conditions for Entrepreneurs apply to the handling of complaints by the buyer entrepreneur.
8.3. The complaint procedure applies to goods purchased by the buyer entrepreneur from the Seller via the Seller's e-commerce website. The complaint procedure in this form is valid for all business cases, unless other warranty conditions are contractually agreed.
8.4. The buyer entrepreneur has the right to claim a warranty from the Seller only for goods that show defects that are the fault of the manufacturer, supplier or Seller, are covered by the warranty and were purchased from the Seller.
8.5. The buyer entrepreneur is obliged to inspect the goods immediately after receiving the goods. If he does not do so, he cannot successfully claim any defects found after this inspection; he can make claims from defects if he can prove that the goods already had these defects at the time of receipt of the goods. In that case, the goods will be replaced.
8.6. During the warranty period, the buyer entrepreneur has the right to submit a complaint form, but only after or simultaneously with the delivery of the claimed goods, including
- its accessories,
- documentation, instructions and other documents that were necessary for taking over and using the goods,
- by the warranty card, if it was delivered by the manufacturer and
- proof of payment for the goods that are the subject of the contract,
in an authorized service center.
A sample Complaint Form is attached to the terms and conditions.
8.7. In the event that it is not possible to file a claim at an authorized service center, the buyer entrepreneur shall file it directly at the Seller's premises. Complaints are handled by the Seller on working days in writing based on the complaint form delivered to the Seller's premises. In such a case, the buyer entrepreneur will deliver the goods, including accessories, according to point 8.6, together with the correctly completed and signed complaint form. of these Business Terms and Conditions for Entrepreneurs. The buyer entrepreneur is obliged to indicate exactly the type and extent of product defects in the complaint form. The costs of transporting the claimed goods from the buyer entrepreneur to the Seller are paid by the buyer entrepreneur. Postage and other fees are not refunded as part of the complaint procedure. The seller recommends that the buyer, the entrepreneur, insure the shipment with the claimed goods. The Seller does not accept the goods sent on cash on delivery. The goods must be properly packed so that they are not damaged during transport.
8.8. The buyer entrepreneur is obliged to complain about errors or defects in the goods to the Seller without unnecessary delay. The 30-day period in accordance with the Act on Consumer Protection does not apply to the processing of a complaint by a buyer entrepreneur. The deadline for handling complaints for business buyers is 60 days.
8.9. The buyer entrepreneur does not have the right to apply the warranty for errors of which the Seller was notified at the time of the conclusion of the contract, or of which, taking into account the circumstances under which the purchase contract was concluded, he must have known.
8.10. The seller can always replace the defective item with a perfect one instead of removing the defect or defect, if this does not cause serious difficulties for the buyer.
8.11. The right to apply the guarantee of the subject of the purchase contract to the buyer entrepreneur expires:
i.) if the goods, including accessories, documentation, instructions and other documents that were necessary for taking over and using the goods, the warranty certificate, if it was delivered by the manufacturer and the proof of payment for the goods that are the subject of the contract, were not submitted,
ii.) by not reporting obvious errors when taking over the goods,
iii.) upon expiry of the goods' warranty period,
iv.) mechanical damage to the goods caused by the buyer entrepreneur,
v.) using the goods in conditions that do not correspond to the natural environment for the use of the goods due to their humidity, chemical and mechanical effects,
we.) by unprofessional handling, service or neglect of the care of the goods,
vii.) damage to the goods due to excessive loading or use contrary to the conditions specified in the documentation, general principles, technical standards or safety regulations valid in the Slovak Republic,
viii.) damage to the goods due to unavoidable and/or unforeseeable events,
ix.) damage to the goods by accidental damage and accidental deterioration,
x.) by unprofessional intervention, damage during transport, damage by water, fire, static or atmospheric electricity or other force majeure,
xi.) interference with the goods by an unauthorized person,
xii.) normal wear and tear of the goods (or part thereof) caused by the use of the goods.
The above-mentioned points do not have to be met at the same time; the right to apply the guarantee of the subject of the purchase contract to the buyer entrepreneur ceases when even one point is fulfilled.
8.12. The seller is obliged to handle the complaint and end the complaint procedure in one of the following ways:
i.) by handing over repaired goods,
ii.) by exchanging goods,
iii.) by returning the purchase price of the goods,
iv.) by paying a reasonable discount on the price of the goods,
v.) by a written invitation to take over the performance specified by the Seller,
we.) justified rejection of the goods claim.
In the case of exchanging the goods for a new one, the warranty period starts again from the receipt of the new goods, but only for this new goods.
8.13. The warranty period is 12 months, unless the buyer entrepreneur is familiar with a different warranty period for specific cases. The warranty period is governed by the manufacturer's warranty conditions in accordance with the relevant conditions according to the Commercial Code (§ 429 et seq.). The warranty period is extended by the time during which the buyer entrepreneur could not use the goods due to the warranty repair of the goods.
8.14. The goods complaint procedure begins on the day when all the conditions according to point 8.6 are met. of these Business Terms and Conditions for entrepreneurs at the same time, including the delivery of a correctly completed and signed complaint form to the buyer entrepreneur
8.15. If it is a warranty fault that can be rectified, the goods will be repaired. If repair is not possible and the nature of the defect does not prevent normal use, the Seller and the buyer can agree on a reasonable discount on the price of the goods. In the case of a discount, it is not possible to complain about this error later.
8.16. If the contract is violated in a substantial way by the delivery of goods with defects according to § 345 par. 2 of the Commercial Code, the buyer entrepreneur can:
a) demand the removal of defects by delivery of replacement goods for defective goods, delivery of missing goods and demand removal of legal defects,
b) demand the removal of defects by repairing the goods, if the defects are repairable,
c) demand a reasonable discount from the purchase price or
d) withdraw from the contract.
8.17. Choice between the claims listed in point 8.16. of these Business Terms and Conditions for entrepreneurs belongs to the buyer entrepreneur only if he notifies the Seller in a timely notification of defects or without unnecessary delay after this notification. The claimed claim cannot be changed by the buyer entrepreneur without the consent of the Seller. However, if it turns out that the defects in the goods are irreparable or that disproportionate costs would be associated with their repair, the buyer entrepreneur can demand the delivery of replacement goods if he asks the Seller for it without undue delay after the Seller has notified him of this fact. If the Seller does not remove the defects of the goods within a reasonable additional period or if he announces before the expiry of the period that he will not remove the defects, the buyer, entrepreneur, may withdraw from the contract or demand an appropriate discount from the purchase price.
8.18. If the buyer entrepreneur does not notify the choice of his claim within the period according to point 8.17. of these Business Terms and Conditions for entrepreneurs, has claims from product defects as in the case of a minor breach of contract.
8.19. If the contract is violated in an insignificant way by the delivery of goods with defects, the buyer entrepreneur can demand either the delivery of the missing goods and the removal of other defects in the goods, or a discount from the purchase price. As long as the buyer, an entrepreneur, does not claim a discount from the purchase price or withdraw from the contract, the Seller is obliged to deliver the missing goods and remove legal defects in the goods. He is obliged to remove other defects at his option by repairing the goods or delivering replacement goods; however, the chosen method of removing defects must not cause the buyer entrepreneur to incur disproportionate costs.
8.20. If the buyer, an entrepreneur, demands the removal of defects in the goods, he cannot, before the expiry of the additional reasonable period that he is obliged to provide for this purpose to the Seller, make other claims from the defects of the goods, except for the claim for damages, unless otherwise agreed.
8.21. As long as the buyer does not specify an additional reasonable period according to the previous point or claims a discount from the purchase price, the Seller can notify the buyer entrepreneur that he will remove the defects within a certain period. If the buyer entrepreneur does not notify the Seller of his disagreement without undue delay after receiving this notification, this notification has the effect of determining the deadline according to point 8.20. of these Business Terms and Conditions for Entrepreneurs.
8.22. If the Seller does not remove the defects of the goods within the period resulting from points 8.20. or 8.21. of these Business Terms and Conditions for entrepreneurs, the buyer entrepreneur can claim a discount from the purchase price or withdraw from the contract if he notifies the Seller of his intention to withdraw from the contract when determining the deadline according to point 8.20 or within a reasonable period before withdrawing from the contract. The chosen claim cannot be changed by the buyer entrepreneur without the consent of the Seller.
8.23. For the purposes of these Business Terms and Conditions for Entrepreneurs, a breach of contract is material if the party in breach of the contract knew at the time of the conclusion of the contract or at that time it was reasonable to foresee, taking into account the purpose of the contract, which resulted from its content or from the circumstances under which the contract was concluded, that the other party will not be interested in fulfilling the obligations in such breach of contract. In case of doubt, it is assumed that the breach of contract is not material.
8.24. Complaint handling applies only to errors listed in the complaint form.
8.25. The right of the buyer entrepreneur to claim a defect in the goods is exhausted after he has exercised his right and requested the Seller to remove the defect in the goods according to these Business Terms and Conditions for the entrepreneur, and regardless of the outcome of the claim, he is no longer entitled again for the same unique defect (not a defect of the same kind) apply the claim repeatedly. In the event that the Seller terminates the complaint procedure as a justified rejection of the complaint, but the product defect objectively exists and has not been removed, the buyer entrepreneur can exercise his right to remove the product defect through the court.
Article IX.
Protection of personal data
9.1. The seller has adopted appropriate technical, organizational and personnel measures corresponding to the way of processing personal data, taking into account in particular the applicable technical means, the confidentiality and importance of the processed personal data, as well as the scope of possible risks that are capable of disrupting the security or functionality of its information systems in accordance with the law no. 18/2018 Coll. on the protection of personal data and GDPR regulations according to these processing rules.
Article X.
Withdrawal from the purchase contract
10.1. The seller is entitled to withdraw from the purchase contract in case of impossibility of fulfilling the purchase contract. Cases such as e.g. sell-out of the manufacturer's stock, unavailability of the manufacturer's goods, or if the manufacturer, importer or supplier of the goods agreed in the purchase contract has stopped production or made such serious changes that made it impossible to fulfill the Seller's obligations arising from the purchase contract or for reasons of force majeure, or if even when all efforts that can be fairly required of the Seller, is unable to deliver the goods to the buyer entrepreneur within the time limit or price determined by these Business Terms and Conditions for Entrepreneurs and so on. The seller is obliged to inform the buyer entrepreneur about this fact and to return to him the already paid price for the goods agreed in the purchase contract within 14 days from the notification of withdrawal from the contract, in the manner in which the buyer entrepreneur paid the price, unless the contracting parties agree otherwise. The seller is entitled to withdraw from the purchase contract even if
- if the buyer entrepreneur has not taken over the goods by 5 working days from the day when the buyer entrepreneur was obliged to take over the goods, or
- if the buyer entrepreneur has not paid the entire purchase price within the period of 5 working days after the due date.
10.2. The purchasing entrepreneur may withdraw from the purchase contract according to Article VIII. of these Business Terms and Conditions for Entrepreneurs and pursuant to the provisions of Act No. 513/1991 Coll. Commercial Code.
Article XI.
Final Provisions
11.1. The relevant provisions of the Commercial Code apply to relationships not regulated by these general terms and conditions.
11.2. These Business Terms and Conditions for entrepreneurs become effective against the buyer entrepreneur upon his sending a binding electronic order with the obligation to pay, unless the contracting parties agree otherwise.
In Báhoni on September 1, 2024
STELLO s.r.o.
APPENDIX NO. 1 - COMPLAINT FORM
Addressee: STELLO s.r.o., 1. maja 14, 90084 Báhoň
Claim application
Title, name and surname:
Address of residence:
E-mail address:
Order and invoice number:
Order date:
Date of receipt of goods:
The goods that are being complained about (name and code):
Description and scope of product defects:
As a customer of the seller, I demand that my complaint be dealt with in the following way:
I wish to return the money to a bank account (IBAN)/in another way
Attachments:
Date:
Signature:
APPENDIX NO. 2 - CONTRACT WITHDRAWAL FORM
Addressee: STELLO s.r.o., 1. maja 14, 90084 Báhoň.
I hereby declare that in accordance with Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment of certain laws as amended (hereinafter referred to as the "Act on Consumer Protection in Distance Selling"), I withdraw from the Agreement:
Title, name and surname:
Address:
E-mail address:
Order and invoice number:
Order date:
Date of receipt of goods:
The goods I am returning (name and code):
Reason for return:
Method for returning received funds:
I wish to return the money to a bank account (IBAN)/in another way
Notice for the consumer: According to § 10 par. 4 of the Act on the Protection of Consumers in Distance Selling entitled to demand from the consumer reimbursement of the reduction in the value of the goods, which arose as a result of such handling of the goods, which is beyond the scope of the handling necessary to determine the characteristics and functionality of the goods.
Date:
Signature: